Some DirecTV customers are crying foul after Fox News was blacked out for several mornings this week because of “technical difficulties.”
Port St. Lucie resident Christine Fischer said for the last week an error message has popped up on her screen when she tried to watch the Fox News channel in the morning. The outage has not impacted any other stations, she added.
“I think they are somehow blocking us,” Fischer said. “I can understand if DirecTV is going out on all stations. I went through my TV and hit every channel, and it is just Fox. I am sorry, there is something going on.”
Fischer is not alone. Customers across the country have taken to social media to raise questions about the outage.
In responses posted on its Twitter account, DirecTV said it was working to resolve the issue and noted that it is also experiencing problems with CNN. The company directed customers to watch those networks online at foxnewsgo.com and http://go.cnn.com/.
“We’re experiencing technical difficulties impacting 8 HD channels, including CNN HD and FOX News HD, for our satellite customers. These and most of the other channels are available in SD and via our streaming apps. Customers can learn how to unhide SD channels at http://soc.att.com/2f1HYN5. We apologize for the inconvenience. We’re working to address the issues and will update accordingly,” Kelly Layne Starling, Senior Public Relations Manager for AT&T in South Florida and the Virgin Islands, said in an emailed statement.
Fischer said she has been a DirecTV customer for about 9 years and has never received the “technical difficulties” error message before. She tried to call DirecTV several times this morning but was not able to get the problem addressed.