Comcast launches technician tracking app for customers

Cable giant Comcast has launched a new feature in its mobile app that allows customers to more closely monitor service appointments by pinpointing when a technician is en-route to their home. techeta_2

The feature, called “Tech ETA,” will notify customers with an estimated 30-minute window in which the technician is expected to arrive as well as the worker’s name and photo.

In its announcement about the new feature, Comcast officials said the company has reduced appointment windows from 4 to 2 hours as part of an effort to reduce the amount of time customers spend waiting for technicians. The company said its on-time arrival rate for appointments stood at 97 percent at the end of last year.

Customers can access Tech ETA on the My Account Android and iOS app.



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