Business owners in the Royal Palm Beach Business Park off State Road 7 say repeated problems with their Comcast phone and internet service is impacting their ability to run their companies.
At least two business owners in the park say their Comcast service frequently goes down for hours at a time, leaving them unable to process orders or handle internet transactions.
Dana Hedrick with the Doll Factory said the problems started in October. The outages have also impacted sales at the company’s satellite store in Lake Worth, which processes credit card transactions and manages inventory electronically through computers set up at the Royal Palm Beach location.
“They are crippling me,” Hedrick said.
Mindy Kramer, Vice President of Public Relations for Comcast’s Florida region, said the company’s engineering team is working to resolve the issue, adding that technicians recently replaced a piece of equipment that may have been at the root of the problem.
Comcast’s engineering team has “been monitoring the devices in the business park as well as the node that feeds the signal to this area,” Kramer said. “They also identified a piece of equipment in the headend (essentially the facility for receiving television signals for processing and distribution over our system) that may have been responsible for the intermittent service outages being experienced in this location.”
Since repairing the equipment, Kramer said the Comcast has seen “optimal signal levels” in the area.
“We will continue to monitor this to ensure service levels are consistent,” Kramer added.
Adrienne Dixon, co-owner of First Impressions Molds, which sells cake decorating supplies, said the company has used Comcast for several years, but started experiencing outages a few months ago.
“It has been very bad,” Dixon said. “We are an internet-based business. We have an online store. Any communication we have with our customers is online. Not having the ability to do that puts a huge crimp on us.”
The company is looking for more than a dozen people to work at its new Xfinity store in the Delray Marketplace, located at 9173 W. Atlantic Boulevard in suburban Delray Beach.
The company plans to hold a job fair today (Wednesday, July 20) to help fill both full and part-time positions. The job fair runs from 5 p.m. to 8 p.m. and will be held at Comcast’s service center at 7201 North Federal Highway, Boca Raton.
The company said applicants “should bring multiple copies of their resumes with them and plan to arrive by 5 p.m. for the sales career presentation at the beginning of the event, which is mandatory for consideration.”
Those who can’t attend the event but still wish to apply should call 239-432-1873.
Comcast Business announced this week that it will hold a statewide competition to find “Florida’s most innovative startup companies and entrepreneurs.”
The Innovations 4 Entrepreneurs competition is opened to current and aspiring business owners, who will compete for a chance to win up to “$30,000 and participate in a day of mentoring with teams of business experts who will provide advice on how to implement their plans.” according to a news release.
Two winners will be selected from Florida and will each earn $10,000 in cash. And they will have the chance to compete for the $20,000 grand prize that will be awarded to three startups and three entrepreneurs
“We have a strong community of startup business and entrepreneurs across Florida that play a vital role in creating new jobs. Technology can go a long way to helping them turn their business goals into reality,” said Gary Phillips, Vice President of Comcast Business in Florida. “We’re excited to find two of the best in the state and help them transform their businesses.”
Comcast is bringing its DOCSIS 3.1-powered gigabit Internet service to South Florida.
The company announced that it will launch the service this year to residential and business customers in the South Florida area.
Comcast said the new technology will make it possible for its Xfinity and Comcast Business Internet customers to receive gigabit speeds using existing communications lines in homes and offices.
“We’re constantly working to ensure that our customers get the fastest speeds available, and that they get them first,” said Joann Shumard, Vice President of Engineering for Comcast Cable’s Florida Region. “DOCSIS 3.1 represents a tremendous step forward in our commitment to keeping customers at the technology forefront. Combined with all the upgrades we have already put into our advanced fiber optic-coax network, this technology will not only provide more gigabit speed choices for customers, it will also eventually make these ultra-fast speeds available to the most homes in our service areas.”
According to Comcast, this is what you can do with a Gigabit Internet Speed: